Personal information protection and privacy policy

Last updated: January 17, 2024 – Version 1.0

The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, retain, dispose of, or otherwise manage it. It also aims to inform all concerned individuals about how we handle personal data. In addition, it includes the policy relating to cookies as well as the consent settings for these cookies.

1. Collection of personal information

When visiting our website, personal data concerning you—such as your name, address, email, phone number, etc.—may be collected. This information is collected only if you voluntarily provide it, for example by completing a contact form, a quote request, a call-back request, etc. Our commitment is to collect only the information that is essential and relevant in order to respond to your service request.

2. Protection of personal information

We implement appropriate security measures to prevent any unauthorized access, use, or disclosure of your personal data. In addition, access to your information is limited to employees or service providers who require this data to deliver services to you.

3. Sharing of personal information

We do not exchange, sell, rent, or otherwise disclose your personal data to third parties for marketing purposes unless you have expressly given your consent. However, we may share your information with external service providers who assist us in operating our business. We take steps to ensure that these third parties adhere to strict security and confidentiality standards.

4. Retention and destruction of personal information

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal data is no longer required, we ensure its destruction or anonymization. Information is destroyed in a secure manner, thereby preserving its confidentiality.

5. Use of cookies

To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you browse our site. They allow us to collect information such as pages visited, duration of visits, and language preferences. This data helps us analyze trends, optimize our website, and provide you with personalized content.

You may choose to accept or refuse cookies through our consent banner. You can also enable or disable cookies by adjusting your browser settings. However, please note that disabling cookies may limit certain features of our website.

5.1 Definition of the different types of cookies used

5.1.1 Functional cookies

These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you take on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any personally identifiable information.

5.1.2 Analytics cookies

These cookies collect information about how you use the website, including the pages you visit and the links you click. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.

5.1.3 Marketing cookies

These cookies may be set on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests in order to display personalized advertising on other websites. We encourage you to regularly review the privacy policies of these social networks, as they may be updated from time to time, to understand how your data is used through these cookies. It is important to note that most of these social networks are based outside of Canada.

5.1.4 Security cookies

To prevent fraud and protect our systems, website forms may be protected by Google reCAPTCHA technology. This tool, which uses cookies, collects data on how a user interacts with the website. Examples of collected data include how the user moves the mouse, clicks through content, the time taken to complete tasks, and the device used. Analyzing this information allows the tool to determine the likelihood that the user is a human rather than a robot. This data may be shared with other Google products and services.

WPML

Functional

Usage

We use WPML for locale management. Read more about WPML

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
ate-maiya-info_64626465-3236-5834-b865-633665653264
Expiration
Function

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Elementor

Functional

Usage

We use Elementor for content creation. Read more about Elementor

Sharing data

This data is not shared with third parties.

Functional

Name
e_kit-elements-defaults
Expiration
Function

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_cookie_data
Expiration
365 days
Function
Store information about cookies that have been detected on the site
Name
cmplz_id
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_saved_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_saved_categories
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details

Mixpanel

Purpose pending investigation

Usage

We use Mixpanel for website statistics. Read more about Mixpanel

Sharing data

For more information, please read the Mixpanel Privacy Statement.

Purpose pending investigation

Name
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function

Google Fonts

Functional

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Functional

Name
Google Fonts API
Expiration
expires immediately
Function
Display google font

Google reCAPTCHA

Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Google Maps

Marketing

Usage

We use Google Maps for maps display. Read more about Google Maps

Sharing data

For more information, please read the Google Maps Privacy Statement.

Marketing

Name
Google Maps API
Expiration
expires immediately
Function
Read user IP address

Vimeo

Statistics

Usage

We use Vimeo for video display. Read more about Vimeo

Sharing data

For more information, please read the Vimeo Privacy Statement.

Statistics

Name
__utmt_player
Expiration
10 minutes
Function
Store and track audience reach
Name
vuid
Expiration
2 years
Function
Store the user’s usage history

YouTube

Marketing

Usage

We use YouTube for video display. Read more about YouTube

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Adobe Fonts

Marketing

Usage

We use Adobe Fonts for display of webfonts. Read more about Adobe Fonts

Sharing data

For more information, please read the Adobe Fonts Privacy Statement.

Marketing

Name
Adobe Fonts API
Expiration
expires immediately
Function
Read user IP address

5.2 Enable / disable and delete cookies

You can manage your cookies through your browser settings on your various devices. Most browsers accept cookies by default. However, you can configure them to systematically reject all cookies or to specify which sources you wish to accept. You may also instruct your browser to automatically delete cookies when it is closed or to regularly delete them manually. Please note that each browser’s configuration is different; we encourage you to consult the help menu of your browser for more information.

5.3 Consent to the use of cookies

During your first visit to this website, a consent banner will appear to explain how we use cookies. By clicking “Accept,” you consent to the use of all cookies as well as to the current cookie policy. Through this banner, you may also “Refuse” all cookies that are not essential to the operation of the website, or “Manage your preferences” by accepting only certain categories of cookies. You may modify your consent at any time.

5.4 Third parties

We have entered into agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Some of these parties, such as Google and social media platforms, should be considered independent data controllers. We strongly encourage you to review the privacy statements of these companies.

6. Accountability

Overall, we are responsible for protecting the personal information under our control. Our employees who have access to personal information, or who are involved in any way in its management, take all necessary measures to ensure its protection and to comply with this policy.

7. Right of access, rectification, and withdrawal of consent

You have the right to submit a request to access the data we process about you. You also have the right to object to the processing of your data. You may request an overview of the data we hold about you, presented in a commonly used format. You may request the correction or deletion of your data if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who have access to it.

You have the right to withdraw your consent at any time, subject to contractual or legal constraints and to reasonable notice. The implications of such a withdrawal will be explained to you. You have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act), and if the issue persists, you may contact the Office of the Privacy Commissioner of Canada.

If a person wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to the person responsible for the protection of personal information. The appropriate contact details are provided in the section “Person Responsible for the Protection of Personal Information” below.

8. Process for handling complaints related to the protection of personal information

If someone wishes to file a complaint regarding the application of this policy or, more generally, concerning the security of their personal information, they must submit their request in writing by contacting the person responsible for the protection of personal information, whose contact details are provided in the section “Person Responsible for the Protection of Personal Information.” The complaint will be handled within a reasonable timeframe.

A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documents related to the assessment, as well as the response sent to the person who submitted the complaint. We are committed to handling all complaints received with the utmost confidentiality.

9. Person Responsible for the Protection of Personal Information

For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information:

Maxime Larouche, Person Responsible for the Protection of Personal Information
Phone: 450-773-5994

10. Approbation

This policy is approved by the person responsible for the protection of personal information, whose professional contact details are listed above.

11. Publication and amendments

We reserve the right to revise this Personal Information Protection and Privacy Policy at any time. Any changes will be posted on our website and will take effect as soon as they are published. We encourage you to review this policy regularly to stay informed of any updates.

Soumission